Privacy Policy

  • Respecting your privacy and the law
    It takes about 10 minutes and is easy to do. It's done online (through Westpac Online) so it can be completed 24/7. Or you can call BT Customer Relations on 1300 653 553.
  • About this privacy policy
    There is a single Privacy Policy for all BT Financial Group (BT) clients.
    This privacy policy outlines to you all the ways in which BT Financial Group (also referred to as "we" or "us" in this policy) aims to protect your personal information and what sort of personal information we hold about you, for what purposes and how it is collected, held, used and disclosed.
    Personal information is any information, including an opinion, that can be used to identify an individual or can be linked to an individual.
    By continuing to use the products and services provided by BT, you consent to us dealing with your information in the manner set out in the Privacy Policy.
    This information is provided for information only. It does not constitute an offer or invitation to enter into any legal agreement of any kind or exercise any rights whatsoever, in relation to the offering of any security, bank product or units in funds; or a solicitation whether directly or indirectly for deposits or any other banking business in any state, foreign country or in any jurisdiction (other than Australia) where such offer or solicitation may not be lawfully made.
  • What information we collect
    • Subject to legislative requirements, we will only collect personal information relevant to our business relationship with you. There is some personal information, which is necessary for us to collect to be able to provide you with a specific product and service, and in order for us to satisfy our obligations under relevant legislation such as the Anti-Money Laundering and Counter Terrorism Financing Act 2006 ("AML-CTF Act"). If you do not provide this personal information we may not be able to provide you with the product or service you have requested.
    • Personal information is any information, including an opinion, that can be used to identify an individual or can be linked to an individual.
    • Depending upon the products or service you have requested, some examples of the type of information we collect are your name, address, contact details, tax file number, date of birth, employment information, financial information such as your income, and information about your use of our products and services.
    • The collection of sensitive personal information is restricted by the provisions of the Privacy Act. This means we will not collect any sensitive information, such as personal information relating to your religious views, ethnicity, political opinion, criminal record, health personal information or sexual preference, unless this is necessary to provide you with a specific product or service and you have consented to that collection.
  • How we collect your information
    If it is reasonable and practicable to do so, we collect personal information directly from you. How we collect your information will depend upon how you interact with us. We may collect it through application forms, telephone, email and internet contact, from correspondence with you or your adviser and in person via Westpac branches.
    There are occasions where we may need to collect personal information from other parties with or without your direct involvement. Depending upon the product or service you have requested, some examples of the persons or organisations from which we may collect personal information, include:
    • Other Westpac Group companies
    • Service providers engaged to do something for or on behalf of us or any other Westpac Group company
    • Publicly available sources of information (such as telephone directories)
    • Market research organisations (such as shoppers' surveys and telephone polls)
    • Your representative (such as your legal adviser or financial adviser)
    • Your employer
    • Insurers and reinsurers, if you obtain insurance through us (including insurance obtained through a product or service issued or administered by us).
    When you ring us, we may monitor and/or record telephone calls for the purposes of staff training and administration of our products and services.
  • Collecting information from BT websites
    • We collect statistical information on website activity, such as the number of users who visit, the date and time of visits, the number of pages viewed and how users navigate through our websites. We will be aware of your identity if you log into our websites. This information is collected through the use of cookies.
    • A cookie is a small data file that's automatically placed on your computer's hard disk, and it contains information in relation to your visit to a website.
    • A cookie is created on your hard disk when you log into the secure areas of our websites. This cookie ensures that accurate information is provided to you while you're transacting online. As soon as you log out of the secure areas, this cookie is deleted.
    • Also, another cookie may be stored on your hard disk when you log into our websites. This cookie lets us analyse our site traffic patterns with the view to continually improving our websites. This cookie is not deleted once you log out of our secure areas.
    • You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Refer to your browser instructions or help screens to learn about these functions. If you reject all cookies, you may not be able to use our websites.
  • Using and disclosing your information
    • When we collect personal information from you, we will inform you of the purposes for which it is collected. Primarily, this will be to establish and administer the financial products or services we or any Westpac Group company provides to you (such as investments, superannuation, insurance or loans), or to comply with legislative requirements such as the AML-CTF Act.
    • We may also use your personal information to:
      • provide additional services to you, such as market updates and information on products and services available from us or any Westpac Group company. However, if you only hold BT products through an external financial adviser, no information will be used by non-BT Financial Group companies for marketing purposes. You can notify us at any time if you do not wish to receive any marketing information (see Marketing products and services to you);
      • carry out our business which includes performing our internal administration and operations including: accounting, risk management, record keeping, archiving, systems development and testing and staff training;
      • develop and establish products and services and conduct market research;
      • undertake planning and statistical analysis;
      • assist you in your queries;
      • prevent fraud and crime in relation to products and services you invest in or we provide; and
      • fulfil our legal requirements (for example, disclosure to enforcement bodies such as the Australian Securities and Investments Commission (ASIC), the Australian Taxation Office (ATO), the Australian Transaction Reports and Analysis Centre ("AUSTRAC") or the courts).
    • We may need to disclose your personal information to another person or organisation. However, we will only disclose your personal information where we are allowed to by law and have your express or implied consent, or where we are obliged to by law.
    • You can give express consent by, for example, telling or agreeing with us in writing (such as, by signing an application form) or by telling us verbally.
    • Implied consent is where we have reasonably assumed you have given consent from your behaviour. For example, consent can be implied when a person uses a telephone service and proceeds after hearing a recorded message that the call may be recorded for staff training purposes. Consent to use the information for staff training purposes is implied by the person's action of continuing with the call.
    • Where we disclose your personal information to organisations that perform specific essential services for us, for example mailing, we limit this disclosure to the information they need to perform the service.
    • Depending upon the products or service you have requested, we may exchange information about you with, for example:
      • agents, contractors and external service providers of BT Financial Group or any other Westpac Group company;
      • authorised representatives of BT Financial Group or any Westpac Group company;
      • other financial institutions, including stockbrokers, custodians, funds managers and portfolio service providers;
      • payment systems operators;
      • regulatory bodies, government agencies and law enforcement bodies;
      • agents acting on your behalf, including your legal adviser and financial adviser;
      • insurers and reinsurers, if you obtain insurance through us (including insurance obtained through a product or service issued or administered by us);
      • your executor, administrator, trustee, guardian or attorney;
      • superannuation funds;
      • your employer; and
      • other organisations or firms, who jointly with us, provide products or services to you.
    • Those parties which supply services to us, and to which we disclose personal information, have undertaken to comply with our confidentiality requirements under privacy law.
    • Sometimes a member of the Westpac Group, a service provider or your adviser may be located outside Australia. We may transfer your information to a person such as this who is outside Australia if we have your consent to do so or in other circumstances where the law permits this transfer.
    • We share your personal information with other members of the Westpac Group. The Westpac Group means the Westpac Banking Corporation (ABN 22 007 457 141) and its subsidiaries, and includes every company forming part of the BT Financial Group. All members of the BT Financial Group are bound by this privacy policy. Other members of the Westpac Group are bound by a separate privacy policy which is substantially similar to this policy.
  • Marketing products and services to you
    We may use your personal information to offer you BT Financial Group and Westpac Group products and services. If you only hold BT products through an external financial adviser, no information will be used by non-BT Financial Group Companies for marketing purposes.
    We may offer you products and services by various means - including by email, SMS or other electronic means.
    From our current relationship with you, we believe that we have your implied consent to do so unless you have told us that you do not wish to receive them.
    However, you can notify us at any time if you do not wish BT Financial Group to use your details to send these offers. BT Financial Group will act promptly on your request which you can make by
    If you do not wish members of the Westpac Group (outside the BT Financial Group) to use your details to send these offers
    • Phone: Westpac Telephone Banking on 132 032
    • Mail: GPO Box 3433, Sydney NSW 2001
    • Visit: Any Westpac branch
  • Protecting your information and website security
    • We cannot guarantee the policies and procedures of any other websites that may be linked from our website. They may or may not comply to the same privacy standards that we do and therefore you should take care to evaluate their particular privacy standards and procedures as needed.
  • Using government identifiers, such as Tax File Numbers and Medicare numbers
    • We do not use Tax File Numbers, Medicare numbers or any other government identifier for the purposes of identifying you with our products or services.
    • The only circumstances in which we collect, use or disclose these numbers is where we are required or authorised by law to do so. For example, we may be required by law to disclose your Tax File Number to the Australian Tax Office.
  • Keeping your information accurate and up-to-date
    • We maintain your personal information by taking reasonable steps to make sure that the personal information collected, used and disclosed is accurate, complete and up-to-date.
    • So that we can maintain the accuracy of your personal information at all times, we ask that you notify us immediately when you change your contact details such as your telephone number or address, or if you become aware that any personal information we hold about you is incorrect. See Contact us.
  • Accessing your information
    • You can access most of the personal information we hold about you and request corrections.
    • Your right of access is subject to some exceptions. For example, you may not be able to obtain access to personal information which:
      • would reveal personal information about another person;
      • would reveal a commercially sensitive decision making process; or
      • we are prevented by law from disclosing.
    • We will tell you why if we are unable to give you access to your personal information on request.
    • You can request access to your personal information by contacting us by
    • This service is free unless the personal information you request requires research or preparation time. Before we act upon requests of this nature, we will provide you with an estimate of how much this service will cost and obtain your agreement before proceeding.
  • Changes to the privacy policy
    We can make changes to our privacy policy and the processes and systems relating to how we handle your personal information, from time to time, and for any reason. We will update this policy to reflect any changes.
  • Resolving your privacy issues
    If you have a privacy concern:
    Step 1: Contact our Customer Relations team
    • Phone: BT Customer Relations on 1300 653 553
      Where possible, your concerns received over the telephone will be resolved at that time.
    • Email: customer.relations@btsuperforlife.com.au
      Where possible, your concerns received via email will be resolved within three working days.
    Step 2: Write to our BT Privacy Officer
    If you feel your concerns have not been resolved, please refer the matter in writing to:
    • Mail: BT Privacy Officer, BT Financial Group, GPO Box 2675, Sydney NSW 2001
      The BT Privacy Officer will review your concern and will endeavour to resolve the situation within 30 days of receiving the letter.
    Step 3: Contact Office of the Federal Privacy Commissioner or FICS
    If you are still not satisfied with our response, you may contact the Office of the Federal Privacy Commissioner. The Commissioner can be contacted on the privacy hotline: 1300 363 992.
    You may also contact the Financial Industry Complaints Service (FICS) - they are an independent complaints body. FICS contact details are:
    Financial Industry Complaints Service Limited
    • Mail: PO Box 579, Collins Street West, Melbourne VIC 8007
    • Phone: 1300 780 808
    Before you contact FICS, we recommend that you first try to resolve your concern with us.
  • Definitions of BT Financial Group and Westpac Group
    "BT Financial Group" means the investment management business of Westpac Banking Corporation (ABN 33 007 457 141) and currently includes the businesses of:
    • Westpac Financial Services Limited (ABN 20 000 241 127)
    • Westpac Securities Administration Limited (ABN 77 000 049 472)
    • BT Funds Management Limited (ABN 63 002 916 458)
    • BT Life Limited (ABN 29 003 773 680)
    • BT Portfolio Services Limited (ABN 73 095 055 208)
    • BT Funds Management No. 2 Limited (ABN 22 000 727 659)
    • BT Securities Limited (ABN 84 000 720 114)
    • Magnitude Group Pty Ltd (ABN 54 086 266 202)
    • Westpac Securities Limited (ABN 39 087 924 221)
    • Westpac Life Insurance Services Limited (ABN 31 003 149 157)
    "Westpac Group" means Westpac Banking Corporation (ABN 33 007 457 141) and its subsidiaries and every member of the BT Financial Group, and "Westpac Group company" means each company forming part of the Westpac Group (including companies forming part of the BT Financial Group).
  • Contact us
    If you would like to contact us about this policy or our products and services
This information has been prepared without taking account of your objectives, financial situation or needs. Because of this you should, before acting on this information, consider its appropriateness, having regard to your objectives, financial situation and needs.

*Source of 47% less statement: Super Ratings Pty Ltd, commissioned by BT and based on information as at 30 May 2010 and on a survey of average fees of a sample of retail personal super funds for an account balance of $50,000 and $5,000 contribution p.a. Fees may change in the future which may affect this outcome.

** There is no charge for accepting any rollovers, however before requesting the rollover, you should check with your other fund/s to determine whether there are any exit fees for moving your benefit, or other loss of benefits (e.g. insurance cover).

BT Funds Management Limited ABN 63 002 916 458 is the issuer of interests in the BT Super for Life (Fund). A Product Disclosure Statement (PDS) and Financial Services Guide (FSG) is available by calling 1300 653 553. You should obtain and consider the PDS and FSG before deciding whether to acquire, continue to hold or dispose of interests in the Fund. An investment in BT Super for Life is not an investment in, deposit with or any other liability of Westpac Banking Corporation ABN 33 007 457 141 (Westpac), St. George Bank or BankSA (which are Divisions of Westpac), or any other company in the Westpac Group.  It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested.  Neither Westpac nor any other company in the Westpac Group has issued, stands behind or otherwise guarantees the capital value or investment performance of BT Super for Life.